Terms of service
INTRODUCTION
Welcome to Surfaceica. Throughout these Terms of Service, the words "Surfaceica," "we," "us," and "our" refer to our company and its online store. These Terms of Service ("Terms") govern your access to and use of our website, products, features, applications, and all related services (collectively, the "Site").
By accessing or using our Site, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy. If you do not agree with any part of these Terms, please stop using our Site immediately.
1. ELIGIBILITY & ACCOUNT CREATION
You must be at least the age of majority in your country or region to use our Site. If you allow a minor under your supervision to use the Site, you accept full responsibility for their actions and any resulting consequences.
Some features of our Site require you to create an account or provide personal information, including your name, email address, payment details, and shipping address. You agree that all information you provide is accurate, current, and complete. You are responsible for keeping your login credentials secure and for all activity that takes place under your account. Accounts are personal and may not be transferred, sold, or shared with others.
2. GENERAL USAGE CONDITIONS
Surfaceica reserves the right to refuse service to anyone at any time, for any reason.
Information transmitted through our Site, other than payment information, may be transferred across various networks and adapted to meet technical requirements. All payment information is securely encrypted during transmission.
You may not copy, reproduce, resell, distribute, or commercially exploit any part of our Site without our prior written permission.
The headings used throughout these Terms are for convenience only and do not affect their legal interpretation.
3. INFORMATION ACCURACY
We work hard to ensure the information on our Site is accurate and up to date. However, Surfaceica cannot guarantee that all information is complete, accurate, or current at all times.
The content on our Site is provided for general information only and should not be relied upon as the sole basis for making purchasing decisions. We recommend reviewing additional sources where appropriate.
Any reliance you place on the information provided is at your own risk. We are not obligated to update or revise information unless required by law.
4. PRICING & SERVICE MODIFICATIONS
Product prices may change without prior notice.
Surfaceica may update, suspend, or discontinue any part of the Site or our services at any time without liability. We are not responsible for any changes to pricing, services, or product availability.
5. PRODUCTS & INVENTORY
Certain products may only be available through our online store and are subject to stock availability.
Returns and exchanges are handled in accordance with our Return Policy.
While we make every effort to display product colours accurately, we cannot guarantee that your device's display will reflect the exact colour of the product.
We reserve the right to limit sales by customer, region, or order quantity. Product descriptions, pricing, and availability may change without notice, and products may be discontinued at any time. Any offer is void where prohibited by law.
6. ORDER PROCESSING & CANCELLATION
Surfaceica reserves the right to accept, decline, or cancel any order at our discretion.
We may place limits on quantities purchased per customer, household, payment method, or shipping address. If your order needs to be changed or cancelled, we will make reasonable efforts to notify you using the contact details provided during checkout.
You agree to provide accurate, complete, and up-to-date information for every order you place.
7. THIRD-PARTY TOOLS
Our Site may provide access to tools, services, or applications operated by third parties.
These services are provided "as is" without any guarantees, endorsements, or warranties from Surfaceica. We are not responsible for the operation or availability of third-party tools, and your use of them is entirely at your own risk.
8. EXTERNAL LINKS & CONTENT
Our Site may include links to third-party websites or resources for your convenience.
Surfaceica does not control or endorse these external websites and is not responsible for their content, accuracy, products, services, or privacy practices.
9. USER CONTRIBUTIONS
If you submit comments, reviews, suggestions, ideas, or other content to us, whether requested or unsolicited, you grant Surfaceica a worldwide, royalty-free, perpetual licence to use, reproduce, modify, publish, and distribute that content in any medium.
We are not required to keep submissions confidential, provide compensation, or acknowledge you as the creator.
10. PRIVACY & PERSONAL DATA
We collect, use, and protect your personal information in accordance with our Privacy Policy.
By using our Site, you agree to the processing of your personal information as described in that policy.
11. CORRECTIONS & ERRORS
Occasionally, our Site may contain typographical errors, inaccurate information, or omissions relating to product descriptions, pricing, promotions, availability, or shipping information.
Surfaceica reserves the right to correct these errors, update information, or cancel orders if necessary, even after an order has been placed.
12. PROHIBITED ACTIVITIES
You agree not to use our Site:
(a) for any unlawful purpose;
(b) to encourage or assist unlawful activity;
(c) in violation of any local, national, or international law;
(d) to infringe the intellectual property rights of Surfaceica or others;
(e) to harass, threaten, abuse, discriminate against, or defame others;
(f) to submit false, misleading, or fraudulent information;
(g) to upload viruses, malware, or other harmful software;
(h) to collect or misuse another person's personal information without permission;
(i) to send spam or engage in unauthorised data collection;
(j) for obscene, offensive, or unethical purposes; or
(k) to interfere with or bypass the security features of our Site.
13. WARRANTIES DISCLAIMER & LIABILITY LIMITATION
Our Site, products, services, and content are provided on an "as is" and "as available" basis without any express or implied warranties.
Surfaceica does not guarantee uninterrupted, secure, or error-free access to the Site. Your use of our Site is entirely at your own risk.
To the fullest extent permitted by law, Surfaceica, including its directors, officers, employees, affiliates, agents, contractors, and suppliers, shall not be liable for any direct, indirect, incidental, special, punitive, or consequential damages arising from your use of, or inability to use, our Site or services.
14. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Surfaceica, its parent companies, subsidiaries, affiliates, partners, officers, directors, employees, agents, and contractors from any claims, liabilities, damages, losses, costs, or expenses, including reasonable legal fees, resulting from your breach of these Terms or violation of applicable law.
15. SEVERABILITY
If any part of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.
The remaining provisions will continue to remain valid and fully enforceable.
16. TERMINATION
These Terms remain in effect until terminated by either you or Surfaceica.
Any rights, obligations, or liabilities that arose before termination will continue to apply after these Terms have ended.
17. COMPLETE AGREEMENT
These Terms, together with our Privacy Policy and any other policies referenced on our Site, form the complete agreement between you and Surfaceica regarding your use of the Site and replace any previous agreements or understandings.
18. APPLICABLE LAW
These Terms are governed by and interpreted in accordance with the laws of England and Wales, without regard to conflict of law principles.
19. POLICY UPDATES
Surfaceica may update these Terms from time to time.
The latest version will always be available on this page. By continuing to use our Site after changes have been published, you agree to the updated Terms.
20. SHIPPING & DELIVERY
Orders are shipped using our trusted delivery partners.
Estimated shipping costs and delivery times are displayed during checkout and vary depending on your location. Surfaceica is not responsible for delays caused by shipping carriers, customs clearance, or other circumstances outside our control.
21. RETURNS & REFUNDS
Eligible products may be returned within 30 days of delivery, in accordance with applicable consumer protection laws.
To begin a return, please contact us at support@surfaceica.com.
Returned products must be unused, undamaged, and in their original packaging. Customers are responsible for return shipping costs unless the item is faulty or an error was made by us.
Approved refunds are processed within 7 days after we receive the returned item.
22. PRODUCT WARRANTY
All products are covered by the statutory warranty rights available under applicable law.
If you receive a defective or incorrect product, please contact us as soon as possible at support@surfaceica.com, including a description of the issue and supporting evidence. We'll review the situation and arrange a repair, replacement, or refund where appropriate.
23. CONTACT INFORMATION
If you have any questions about these Terms, our products, or our services, please get in touch with us.
SURFACEICA
Address: 51 Ena Cres, Leigh WN7 5ET, United Kingdom
Phone: +44 7451258665
Email: support@surfaceica.com
Customer Service Hour: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We aim to respond to all enquiries within 24–48 hours.