ACCEPTED PAYMENT OPTIONS
At Surfaceica, we offer a range of secure payment options to make checkout quick and convenient.
We currently accept:
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Apple Pay
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Mastercard (including Maestro)
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PayPal
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Shop Pay
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UnionPay
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Visa (credit and debit cards)
THE CHECKOUT PROCESS
All payments are processed securely and instantly through encrypted payment gateways.
Placing an order is simple:
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Add your chosen products to your cart.
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Review your order.
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Enter your shipping information.
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Select your preferred payment method.
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Complete your purchase.
Once your payment has been successfully authorised, you'll receive an on-screen confirmation followed by an order confirmation email.
SECURE PAYMENTS
Protecting your payment information is one of our top priorities.
To keep your transactions secure, we use industry-standard security measures, including:
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SSL encryption for all data transmitted through our website.
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Full PCI DSS (Payment Card Industry Data Security Standards) compliance.
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Tokenisation of card information during payment processing, meaning your card details are never stored on our servers.
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3D Secure authentication for additional protection where applicable.
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Automated fraud monitoring systems to help detect and prevent unauthorised transactions.
PRICING CURRENCY
All prices displayed on our website are in British Pounds Sterling (£).
If you're using a payment card issued outside the United Kingdom, your bank or payment provider will convert the payment using the exchange rate applicable at the time of the transaction.
ORDER CONFIRMATION
Once your payment has been successfully completed, you'll immediately receive an on-screen confirmation.
We'll also send a confirmation email containing your order details and a unique order reference number for your records and tracking purposes.
PAYMENT ISSUES
If your payment is unsuccessful, it may be due to one of the following reasons:
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Insufficient funds.
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An expired, blocked, or restricted payment card.
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A security or authorisation check by your bank.
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Temporary technical issues.
Before trying again, please double-check that all payment information has been entered correctly.
If the issue continues, we recommend contacting your bank or card provider to confirm there are no restrictions on your payment. You can also try using a different payment method.
If you still need assistance, our customer support team will be happy to help.
ADDITIONAL FEES
Surfaceica does not charge any additional payment processing fees.
However, depending on your payment provider, your bank may apply charges for international transactions or currency conversion. If you pay through a third-party service such as PayPal, their own fees or exchange rates may also apply.
PAYMENT ASSISTANCE
If you have any questions about payments, transactions, or experience any issues during checkout, please get in touch with us.
SURFACEICA
Address: 51 Ena Cres, Leigh WN7 5ET, United Kingdom
Phone: +44 7451258665
Email: support@surfaceica.com
Customer Service Hour: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We do our best to reply within 24–48 hours.