Refund policy

Your satisfaction is our priority at Surfaceica. We stand behind the quality of every product we offer, and if your order doesn't meet your expectations, we're here to help with a simple and hassle-free returns process.

Damaged, Defective, or Wrong Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of receiving your order. Simply email support@surfaceica.com with your order number and include clear photos showing the issue.

If your item was damaged during shipping or an incorrect product was sent, we'll work with you to resolve the issue by offering a replacement, store credit, or a full refund, depending on what works best for you. We'll also refund any original shipping charges you paid. We never charge restocking fees on approved returns. Please note that customers are responsible for arranging and covering the cost of return shipping.

Size or Product Exchanges

Need a different size, colour, or style? We're happy to help. Contact our support team, and we'll guide you through the exchange process.

30-Day Return Window

If you're not completely satisfied with your purchase, eligible items can be returned within 30 days of delivery, provided they meet the following conditions:

  • Never worn or used

  • In their original, undamaged condition

  • Returned in the original packaging

You may cancel your order within the first 48 hours after placing it, provided it has not already been shipped or is in transit. If the cancellation request is made before the order has been dispatched and within the cancellation period stated on our website, your order can be cancelled.

Please write your order number clearly on the outside of your return parcel before sending it back. Return shipping costs are the responsibility of the customer, and original shipping charges cannot be refunded for returns made due to a change of mind. Once your return has been received, refunds are typically processed within 7 days, although your bank or payment provider may take additional time to post the refund to your account.

What We Can't Accept

Returns cannot be processed for:

  • Packages received without a valid order number

How to Start a Return

Before sending any item back, please contact us first by emailing support@surfaceica.com. This allows us to authorise your return, track your parcel, and ensure your refund is processed as quickly as possible.

Send returns to:

51 Ena Cres, Leigh WN7 5ET, United Kingdom

Refund Processing

Once we receive your returned item, we'll inspect it and notify you once your refund has been approved. Approved refunds will be issued to your original payment method within 7 days. Please note that your bank or payment provider may require additional processing time before the funds appear in your account.

Questions?

If you have any questions about returns or refunds, our customer support team is happy to help.

SURFACEICA
Address: 51 Ena Cres, Leigh WN7 5ET, United Kingdom
Phone: +44 7451258665
Email: support@surfaceica.com
Customer Service Hour: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)

We do our best to reply within 24–48 hours.