Refund policy
Your satisfaction is our priority at Surfaceica. We take pride in the quality of everything we sell, and if your order doesn't meet expectations, we're here to make it right with a straightforward returns process.
Damaged, Defective, or Wrong Items
If your order arrives broken, faulty, or not as described, please contact us within 30 days of receiving it. Send an email to support@surfaceica.com with your order number and attach photos that clearly show the issue.
When items are damaged in transit or shipped incorrectly, we'll resolve the situation with either a replacement, store credit, or a complete refund—whichever works best. We'll also reimburse any shipping fees you originally paid. There are no restocking fees on any returns we accept. Please note that customers are responsible for organising and covering the cost of return shipping.
Size or Product Exchanges
Looking to swap for a different size, colour, or style? No problem—we can help with that. Get in touch with our support team and we'll walk you through the exchange steps.
30-Day Return Window
Not completely happy with your purchase? Eligible products can be returned within 30 days from the date of delivery, as long as they meet these conditions:
- Never worn or used
- In their original, undamaged state
- Packed in the original packaging
You can cancel your order within the first 48h after placing it (only if the package is not already in transit). If the consumer initiates the order cancellation before the shipping time and within the time period allowed for order cancellation as stipulated on the website, the order can be cancelled.
Make sure to write your order number on the outside of the parcel before sending. You'll need to cover the cost of return shipping, and we're unable to refund the original delivery charge for change-of-mind returns. Once your item reaches us, expect your refund to be processed within 7 days—though your financial institution may need additional time to post the credit.
What We Can't Accept
Returns will not be processed for:
- Packages received without a valid order number
How to Start a Return
Before posting anything back, please email support@surfaceica.com first. This helps us authorise the return, keep track of your parcel, and ensure faster processing of your refund.
Send returns to: 46 Essex Rd, B60 2BW, Tardebigge, United Kingdom
Refund Processing
Once your returned item arrives at our facility, we'll examine it and let you know if your refund is approved. Approved refunds are issued to the original payment method within 7 days. Bear in mind that some banks or payment providers may take a little longer to reflect the credit in your account.
Questions?
Our support team is ready to assist with anything related to returns or refunds:
SURFACEICA
Address: 46 Essex Rd, B60 2BW, Tardebigge, United Kingdom
Phone: +44 7451258665
Email: support@surfaceica.com
Customer Service Hour: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We do our best to reply within 24–48 hours.