SHIPPING & DELIVERY
How long will it take to receive my order?
Orders are typically processed within 1–2 working days, and delivery usually takes an additional 3-5 working days. In total, you can expect your order to arrive within 4–7 working days.
For more information, please visit our Shipping Policy page.
Is shipping free?
Yes! We offer free standard shipping on all orders delivered within the United Kingdom.
For full details, please see our Shipping Policy.
Do you ship outside the UK?
At this time, Surfaceica ships only within the United Kingdom. We do not currently offer international shipping.
Can I track my order?
Yes. Once your order has been dispatched, we'll send you a confirmation email with your tracking number and tracking link, so you can follow your parcel every step of the way.
RETURNS & REFUNDS
What is your return policy?
Eligible items can be returned within 30 days of delivery.
To qualify for a return, products must be:
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Unused and unworn
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In their original condition
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Returned in their original packaging
My item arrived damaged or faulty. What should I do?
We're sorry to hear that.
Please email support@surfaceica.com with your order number and clear photos of the product and its packaging. We'll review the issue and arrange a replacement, store credit, or refund as appropriate. If the item is confirmed to be damaged or faulty, we'll also reimburse any original shipping charges you paid. Please note that customers are responsible for organising and covering the cost of return shipping.
When will I receive my refund?
Once we've received and approved your return, your refund will be processed within 7 working days.
Refunds are issued to your original payment method. Depending on your bank or payment provider, it may take a little longer for the funds to appear in your account.
Are there any restocking fees?
No. Surfaceica never charges restocking fees on approved returns.
EXCHANGES & ORDER CHANGES
Can I exchange an item?
Yes. If you'd like to exchange an item for a different size, colour, or style, simply contact our customer support team.
You'll need to return the original item first, and once it's received, we'll arrange your exchange.
Can I cancel my order?
Yes, provided your order has not yet been shipped.
Orders may be cancelled within 48 hours of being placed, as long as they have not entered the shipping process. Once your order has been dispatched, it can no longer be cancelled, and you'll need to follow our standard return procedure.
Can I change my order after placing it?
Changes can only be made before your order has been shipped.
If you need to update your order, please contact us as soon as possible at support@surfaceica.com. Once your order has been dispatched, we're unable to make any changes.
PAYMENTS & SECURITY
Which payment methods do you accept?
We accept a variety of secure payment methods, including:
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Apple Pay
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Mastercard (including Maestro)
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PayPal
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Shop Pay
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UnionPay
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Visa (credit and debit cards)
You can also find the available payment methods displayed at the bottom of our website.
Is my payment information secure?
Yes.
All payments are protected using SSL encryption, and we comply with PCI DSS security standards. Your full payment card details are never stored on our servers.
PRODUCTS
How do I choose the right product?
Each product page includes detailed descriptions, specifications, and images to help you make an informed decision. If you have any questions before placing your order, our customer support team is always happy to help.
What happens if an item is out of stock?
If a product is temporarily unavailable, it will be clearly marked as Out of Stock on our website.
Where available, you can sign up for restock notifications, and we'll let you know as soon as the item becomes available again.
NEED MORE HELP?
Can't find the answer you're looking for? Our customer support team is always happy to assist.
SURFACEICA
Address: 51 Ena Cres, Leigh WN7 5ET, United Kingdom
Phone: +44 7451258665
Email: support@surfaceica.com
Customer Service Hour: Monday to Friday, 10:00 a.m. – 6:00 p.m. (GMT)
We do our best to reply within 24–48 hours.